What do 14 years in client service at American Red Cross and managing the operations of a busy real estate developer have in common? “As Director of Operations at Birnbaum Companies, everything I have done in my professional career, including a stint in public accounting, has well prepared me for the role I fill today,” added Kylie in describing her job. “Working well to get results with and through people is my job.
Kylie began her career at Birnbaum as executive assistant to the late Jay Birnbaum, maintaining the operations of the office and assisting the maintenance division in caring for properties within the company’s portfolio. After the passing of Jay Birnbaum, Kylie took on a more critical role as Director of Operations while the company restructured into the present-day Birnbaum Companies.
Today, I manage day-to-day operations, work with contracts, set up vendors and suppliers, research issues, develop proposals, facilitate leasing, manage repairs to our various facilities and serve as the first point-of-contact for tenants and prospective tenants.” In between all that, Kylie works closely with Joan Puglia, our longstanding Finance Director.
A typical day for Kylie begins when the phone starts ringing. “There is no such thing as a typical day,” exclaims Kylie. Multi-tasking is her middle name and continuous improvement is her game. “I have a broad knowledge of every aspect of our operations and it’s not just limited to development and leasing. It includes supporting The Warrior Factory. “I believe it’s important to continually work to add value no matter the job or the business.”
Constant change and constant challenge are the fuel that drives Kylie. “When I begin I never realized the degree to which everything I have learned up to this point has contributed to my knowledge base; rather I’ve been successful at adapting and applying my judgment and problem-solving skills,” said Kylie. Behind the scenes, Kylie is regarded as a positive, take-charge personality that always leaves people with a smile. “It’s one thing to be a good team player; it’s another to be effective at rolling with whatever situation comes our way.” In her years with the company, Kylie has grown and evolved in her role. “I am proud to have been entrusted with more responsibility in light of Jay’s death. I take very seriously the confidence Bernard places in me and my responsibilities to the company and to the clients we serve.” The bottom line: Kylie is committed to the success of our business and our clients.
Originally from Valparaiso, Indiana, Kylie takes pride in her Midwestern roots. A cancer survivor and mother of two young children, Kylie’s attitude and work ethic are a source of pride in our company. On Saturday afternoons you can find Kylie having coffee and donuts with her kids and husband. “Have faith in all things. Be a real person. Treat people fairly.” Words to live by.